Customer Experience Operations Specialist
1 week ago
Company Overview
At Equiniti, we are committed to providing exceptional customer experiences. Our team works closely with various functions across the UK, US, and Amsterdam to deliver operations support for Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation.
Salary Range: £25,000 - £30,000 per annum
Job Description
We are seeking an experienced Customer Experience Executive to join our EQ India Operations team. The successful candidate will be responsible for assisting shareholders with their queries, buying and selling shares, and responding to basic inquiries. They will also contribute to completing the team's workload, improve skills, and undertake duties at a similar level as required.
Required Skills and Qualifications
- Excellent communication skills, strong phone and verbal communication skills, and active listening
- Proven experience in a customer support role
- Meeting targets for accuracy, quality, volume, and agreed service levels
- Familiarity with CRM systems and practices
- Basic understanding of data protection principles and knowledge in AML
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- Adherence to procedures and regulations
- Demonstrate willingness to contribute to the team beyond own immediate tasks
Benefits
We offer a competitive salary range of £25,000 - £30,000 per annum, plus benefits that include equal opportunities for all staff and a commitment to equality of opportunity. We encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Location
The role is based in Chennai or Bangalore, India, and requires regular interaction with colleagues in the UK, US, and Amsterdam. Travel may be required occasionally. We operate from offices in India and expect our employees to adhere to our security arrangements and quality system.
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