Operational Improvement Specialist

1 week ago


Jaipur, Rajasthan, India Genpact Full time

Company Overview

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Genpact, a global professional services and solutions firm, empowers clients to create lasting value through deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

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About the Role

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We are seeking an Operational Improvement Specialist to join our team. As a key member of our Customer Care function, you will play a critical role in driving operational excellence and identifying areas for improvement.

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Key Responsibilities

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  • Respond to customer queries and concerns in a timely and professional manner.">
  • Provide support for data collection to enable account recovery for end-users.">
  • Maintain a deep understanding of client processes and policies.">
  • Reproduce customer issues and escalate product bugs as necessary.">
  • Provide exceptional customer service to our customers.">
  • Utilize critical thinking and analysis skills to drive process improvements.">
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Requirements

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  • A graduate degree from any discipline.">
  • Freshers are eligible for this role.">
  • Prior experience in a customer service role (chat/email/voice) is preferred.">
  • Effective probing skills and analyzing/understanding skills.">
  • Analytical skills with a customer-centric approach.">
  • Excellent proficiency in written English with a neutral accent.">
  • The ability to work on a flexible schedule, including weekend shifts.">
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What We Offer

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As an Operational Improvement Specialist at Genpact, you can expect a competitive salary of $60,000 - $80,000 per annum, depending on location and experience. Additionally, you will have the opportunity to work with a global team, develop your skills, and contribute to meaningful projects that drive business growth.

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Estimated Salary: $65,000 per year



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