Operational Improvement Specialist
1 week ago
Company Overview
">Genpact, a global professional services and solutions firm, empowers clients to create lasting value through deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
">About the Role
">We are seeking an Operational Improvement Specialist to join our team. As a key member of our Customer Care function, you will play a critical role in driving operational excellence and identifying areas for improvement.
">Key Responsibilities
">- ">
- Respond to customer queries and concerns in a timely and professional manner.">
- Provide support for data collection to enable account recovery for end-users.">
- Maintain a deep understanding of client processes and policies.">
- Reproduce customer issues and escalate product bugs as necessary.">
- Provide exceptional customer service to our customers.">
- Utilize critical thinking and analysis skills to drive process improvements.">
Requirements
">- ">
- A graduate degree from any discipline.">
- Freshers are eligible for this role.">
- Prior experience in a customer service role (chat/email/voice) is preferred.">
- Effective probing skills and analyzing/understanding skills.">
- Analytical skills with a customer-centric approach.">
- Excellent proficiency in written English with a neutral accent.">
- The ability to work on a flexible schedule, including weekend shifts.">
What We Offer
">As an Operational Improvement Specialist at Genpact, you can expect a competitive salary of $60,000 - $80,000 per annum, depending on location and experience. Additionally, you will have the opportunity to work with a global team, develop your skills, and contribute to meaningful projects that drive business growth.
">Estimated Salary: $65,000 per year
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