Customer Experience Associate

3 weeks ago


Jaipur, Rajasthan, India Equiniti Full time

Role Summary

To provide exceptional customer service to shareholders by assisting with their queries and transactions in accordance with predetermined procedures and service standards.

Key Responsibilities

  • Answer inbound calls and emails from shareholders and assist them with their queries within the agreed service standards.
  • Assist shareholders to buy or sell shares within the agreed service standards.
  • Respond to basic queries referring to senior colleagues where appropriate.
  • Contribute to the completion of the team's workload.
  • Improve own skills by identifying areas for improvement in processes and services.

Requirements

  • Excellent communication skills, including strong phone and verbal communication skills.
  • Proven experience in a customer support role.
  • Ability to meet targets for accuracy, quality, volume, and agreed service levels.
  • Familiarity with CRM systems and practices.

Working at Equiniti

We are committed to equality of opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.



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