Customer Service Operations Associate
5 hours ago
Genpact - A Global Leader in Professional Services
We are inviting applications for the role of Associate-Customer Service Operations at Genpact, a global professional services and solutions firm delivering outcomes that shape the future.
Responsibilities
- Provide excellent customer service to our clients.
- Resolve and respond to customer inquiries, request and problem escalations.
- Provide support to update data on customer portals proactively and through email/chat requests.
- Maintain a thorough understanding of client processes and policies.
- Reproduce customer issues and escalate product bugs.
Qualifications
- Any graduate degree or equivalent with a strong academic record.
- Excellent communication skills, both written and verbal.
- Previous experience in a customer service role, chat/email/voice.
- Effective probing skills and analyzing/understanding skills.
- Strong attention to detail.
Preferred Qualifications
- Intermediate MS Excel knowledge.
- VBA & SQL knowledge is a plus.
About Genpact
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
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