Customer Service Operations Associate

5 hours ago


Jaipur, Rajasthan, India Genpact Full time

Genpact - A Global Leader in Professional Services

We are inviting applications for the role of Associate-Customer Service Operations at Genpact, a global professional services and solutions firm delivering outcomes that shape the future.

Responsibilities

  • Provide excellent customer service to our clients.
  • Resolve and respond to customer inquiries, request and problem escalations.
  • Provide support to update data on customer portals proactively and through email/chat requests.
  • Maintain a thorough understanding of client processes and policies.
  • Reproduce customer issues and escalate product bugs.

Qualifications

  • Any graduate degree or equivalent with a strong academic record.
  • Excellent communication skills, both written and verbal.
  • Previous experience in a customer service role, chat/email/voice.
  • Effective probing skills and analyzing/understanding skills.
  • Strong attention to detail.

Preferred Qualifications

  • Intermediate MS Excel knowledge.
  • VBA & SQL knowledge is a plus.

About Genpact

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.



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