Guest Service Associate

4 weeks ago


Jaipur, Rajasthan, India AccorHotel Full time
Job Description

As a Guest Service Associate at AccorHotel, you will be responsible for delivering exceptional customer experiences and ensuring seamless service standards in our outlets.

Key Responsibilities:
  • Service Standards: Deliver F&B services in accordance with departmental standards and procedures, ensuring that all food and beverage are served according to service standards.
  • Table Setting and Cleanliness: Check on table setting, cleanliness, and side station preparation prior to the start of operation, ensuring that all tables are set according to standards and procedures.
  • Patron Experience: Greet all patrons warmly upon arrival, escort them to the table, and try to remember individual patron's names and their preferences to extend a personalized service.
  • Food and Beverage Service: Pick up and serve food and beverage orders, ensuring that food and beverage are served promptly to the guests once they are ready.
  • Stock Management: Collect food and beverage supply requisition, ensuring that the stock collected is as per requisition.
  • Reporting and Support: Report any complaints, incidents, or other irregularities to management and assist other Food & Beverage outlets with their operations during peak times or when required.

Requirements: To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong attention to detail.



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