Hotel Guest Services Coordinator
3 weeks ago
Job Summary:
We are seeking a highly skilled Guest Relations Ambassador to join our team at AccorHotel. As a key member of our hotel staff, you will be responsible for ensuring the highest level of guest satisfaction through exceptional service and attention to detail.
Key Responsibilities:
- Evaluate the everyday status of all hotel occupancy and coordinate with various departments to ensure optimal guest satisfaction.
- Manage and greet all guests, monitor and resolve all requests, and perform check-in and check-out procedures using the Opera system.
- Welcome and greet guests, answer inquiries, and handle incoming calls in a professional and courteous manner.
- Prepare occupancy and guest reports, maintain group and individual arrival reports daily, and inform guests of hotel rates and services.
- Check and manage room allocation, determine and ensure compliance with all key control policies, and manage all safe deposit boxes for guests.
- Coordinate and assist the concierge in all services to guests and maintain knowledge of all emergency procedures.
- Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.
Requirements:
- Pleasant personality with a good appearance.
- Service and guest-oriented.
- Very good command of both written and spoken English.
- Opera experience is a plus.
- Ability to work on shift basis.
Remote Work: No
Employment Type: Full-time
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