Guest Service Ambassador

4 weeks ago


Jaipur, Rajasthan, India Accor Full time

**Welcome to Accor**

As a Guest Service Executive at Accor, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

**Key Responsibilities:**

  • Greet guests upon arrival and make them feel at home.
  • Administer check-ins and check-outs with efficiency and accuracy.
  • Provide exceptional front desk services, including room assignments and administrative duties.
  • Deliver mail and messages with a smile.
  • Process guest payments with professionalism.
  • Coordinate with bell service and staff management to ensure seamless operations.
  • Be a source of information for guests, providing advice on transport and restaurant options.
  • Process meal and beverage requests with a focus on customer satisfaction.
  • Accommodate general and unique requests with a positive attitude.
  • Diffuse conflict or tense situations with guests, ensuring a resolution that meets their needs.

**About Accor**

We are a global leader in hospitality, welcoming guests from all over the world. We believe in creating a workplace that is inclusive, supportive, and empowering, where our employees can grow and develop their skills.

Join us in our mission to deliver exceptional guest experiences and make a lasting impact in the hospitality industry.


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