Guest Service Ambassador
4 weeks ago
**Welcome to Accor**
As a Guest Service Executive at Accor, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
**Key Responsibilities:**
- Greet guests upon arrival and make them feel at home.
- Administer check-ins and check-outs with efficiency and accuracy.
- Provide exceptional front desk services, including room assignments and administrative duties.
- Deliver mail and messages with a smile.
- Process guest payments with professionalism.
- Coordinate with bell service and staff management to ensure seamless operations.
- Be a source of information for guests, providing advice on transport and restaurant options.
- Process meal and beverage requests with a focus on customer satisfaction.
- Accommodate general and unique requests with a positive attitude.
- Diffuse conflict or tense situations with guests, ensuring a resolution that meets their needs.
**About Accor**
We are a global leader in hospitality, welcoming guests from all over the world. We believe in creating a workplace that is inclusive, supportive, and empowering, where our employees can grow and develop their skills.
Join us in our mission to deliver exceptional guest experiences and make a lasting impact in the hospitality industry.
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