Resort Ambassador
4 weeks ago
Front Office Ambassador
Job Summary:
As a Front Office Ambassador at AccorHotel, you will be the first point of contact for our guests, delivering a warm and welcoming experience that sets the tone for their stay. Your primary focus will be on providing exceptional service, anticipating the needs of our guests, and ensuring a seamless check-in and check-out process.
Key Responsibilities:
• Deliver a courteous and welcoming greeting to all guests arriving or departing from the resort
• Provide assistance with luggage for all guests to/from rooms and vehicles
• Assist with all aspects of travel for guests, including bus and taxi reservations
• Develop strong and loyal relationships with repeat and new guests alike, anticipating their needs and delivering top-class service
Requirements:
• Bright, engaging, and warm personality
• Desire to continually enhance guest experience and provide excellent service, actively promoting the resort and local area
• High standards of grooming, presentation, and professionalism
• Highly motivated and ambitious with a great sense of pride in their work
• Ability to work collaboratively as part of a team, actively assisting in building best practices for the company's success
• Excellent communication skills and a desire to learn, develop, and progress within the resort
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