Hotel Guest Services Representative

2 weeks ago


Jaipur, Rajasthan, India Accor Full time
Job Title: Guest Relations Ambassador

Company Description:

Accor is a leading hospitality company that offers a unique blend of comfort, style, and service to its guests.

Job Description:

We are seeking a highly skilled and customer-focused Guest Relations Ambassador to join our team. As a key member of our front desk team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.

Key Responsibilities:

  • Evaluate the daily status of hotel occupancy and coordinate with various departments to ensure optimal guest satisfaction.
  • Manage and greet all guests, monitor and resolve all requests in a timely and professional manner.
  • Perform check-in and check-out of guests using our Opera system.
  • Welcome and greet guests, answer inquiries, and handle incoming calls in a friendly and courteous manner.
  • Prepare occupancy and guest reports, and maintain group and individual arrival reports daily.
  • Inform guests of hotel rates and services, and create, cancel, or confirm reservations as needed.
  • Check and manage room allocation to ensure maximum occupancy and guest satisfaction.
  • Determine and ensure compliance with all key control policies and manage safe deposit boxes for guests.
  • Coordinate and assist the concierge in providing exceptional service to our guests.
  • Maintain knowledge of all emergency procedures and be prepared to respond in case of an emergency.
  • Evaluate credit limit reports on a daily basis and manage room availability efficiently.

Qualifications:

  • Pleasant personality with a good appearance.
  • Service-oriented and guest-focused.
  • Excellent command of both written and spoken English.
  • Opera experience is a plus.
  • Ability to work on a shift basis.


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