Hotel Guest Services Representative
2 weeks ago
Company Description:
Accor is a leading hospitality company that offers a unique blend of comfort, style, and service to its guests.
Job Description:
We are seeking a highly skilled and customer-focused Guest Relations Ambassador to join our team. As a key member of our front desk team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.
Key Responsibilities:
- Evaluate the daily status of hotel occupancy and coordinate with various departments to ensure optimal guest satisfaction.
- Manage and greet all guests, monitor and resolve all requests in a timely and professional manner.
- Perform check-in and check-out of guests using our Opera system.
- Welcome and greet guests, answer inquiries, and handle incoming calls in a friendly and courteous manner.
- Prepare occupancy and guest reports, and maintain group and individual arrival reports daily.
- Inform guests of hotel rates and services, and create, cancel, or confirm reservations as needed.
- Check and manage room allocation to ensure maximum occupancy and guest satisfaction.
- Determine and ensure compliance with all key control policies and manage safe deposit boxes for guests.
- Coordinate and assist the concierge in providing exceptional service to our guests.
- Maintain knowledge of all emergency procedures and be prepared to respond in case of an emergency.
- Evaluate credit limit reports on a daily basis and manage room availability efficiently.
Qualifications:
- Pleasant personality with a good appearance.
- Service-oriented and guest-focused.
- Excellent command of both written and spoken English.
- Opera experience is a plus.
- Ability to work on a shift basis.
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