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Customer Service Associate

1 month ago

Jaipur, Rajasthan, India Finderbro Full time

Urgent Hiring Opportunity

Domestic BPO Job Description

Finderbro is seeking a highly skilled and motivated Customer Care Executive to join our team in Jagatpura, Jaipur. The ideal candidate will have 1-3 years of experience in customer service or a similar role and excellent communication skills, both verbal and written.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a timely and satisfactory manner
  • Provide information and guidance to customers about our products and services
  • Update customer records and maintain accurate documentation
  • Collaborate with other teams to address customer needs and concerns
  • Follow up with customers to ensure their issues are resolved
  • Escalate complex cases to the appropriate departments
  • Meet and exceed customer satisfaction goals
  • Stay up-to-date with product knowledge and industry trends

Requirements:

  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to empathize with customers and provide personalized assistance
  • Proficient in using customer service software and CRM systems
  • Good multitasking and time management skills
  • Attention to detail and accuracy
  • Positive and professional attitude
  • Ability to work in a fast-paced environment
  • Fluency in English and Hindi

About Finderbro:

Finderbro is a leading provider of domestic BPO services, committed to delivering exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development.