Customer Service Associate
8 hours ago
Urgent Hiring Opportunity
Domestic BPO Job Description
Finderbro is seeking a highly skilled and motivated Customer Care Executive to join our team in Jagatpura, Jaipur. The ideal candidate will have 1-3 years of experience in customer service or a similar role and excellent communication skills, both verbal and written.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and satisfactory manner
- Provide information and guidance to customers about our products and services
- Update customer records and maintain accurate documentation
- Collaborate with other teams to address customer needs and concerns
- Follow up with customers to ensure their issues are resolved
- Escalate complex cases to the appropriate departments
- Meet and exceed customer satisfaction goals
- Stay up-to-date with product knowledge and industry trends
Requirements:
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to empathize with customers and provide personalized assistance
- Proficient in using customer service software and CRM systems
- Good multitasking and time management skills
- Attention to detail and accuracy
- Positive and professional attitude
- Ability to work in a fast-paced environment
- Fluency in English and Hindi
About Finderbro:
Finderbro is a leading provider of domestic BPO services, committed to delivering exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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