Customer Support Associate
4 days ago
At Flexzo HR Services Pvt Ltd., we are seeking a skilled CUSTOMER SUPPORT EXECUTIVE to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or live chat with a high level of professionalism and courtesy.
- Identify customer needs effectively and provide tailored solutions to enhance satisfaction.
- Maintain a comprehensive knowledge of Flexzo HR services to assist and inform clients accurately.
- Escalate complex issues to the appropriate department, ensuring smooth and timely resolution.
- Document client interactions comprehensively for future reference and to improve service quality.
- Follow up with clients to ensure their issues and concerns are fully resolved to their satisfaction.
Requirements:
- Proven communication skills with the ability to convey information clearly and effectively.
- Strong problem-solving abilities to identify issues and provide efficient and creative solutions.
- Empathy towards customers to understand their concerns and demonstrate a customer-first attitude.
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Italian Customer Success Associate
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Italian Customer Support Specialist
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Customer Support Specialist
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