Customer Support Associate

4 days ago


Jaipur, Rajasthan, India Flexzo HR Services Pvt Ltd. Full time
Customer Support Executive Job Description

At Flexzo HR Services Pvt Ltd., we are seeking a skilled CUSTOMER SUPPORT EXECUTIVE to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or live chat with a high level of professionalism and courtesy.
  • Identify customer needs effectively and provide tailored solutions to enhance satisfaction.
  • Maintain a comprehensive knowledge of Flexzo HR services to assist and inform clients accurately.
  • Escalate complex issues to the appropriate department, ensuring smooth and timely resolution.
  • Document client interactions comprehensively for future reference and to improve service quality.
  • Follow up with clients to ensure their issues and concerns are fully resolved to their satisfaction.

Requirements:

  • Proven communication skills with the ability to convey information clearly and effectively.
  • Strong problem-solving abilities to identify issues and provide efficient and creative solutions.
  • Empathy towards customers to understand their concerns and demonstrate a customer-first attitude.


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