Customer Experience Associate

4 weeks ago


Jaipur, Rajasthan, India Finderbro Full time
Finderbro Job Opportunity

Urgent Hiring for a Voice Process Associate

We are seeking a highly skilled and motivated individual to join our team as a Voice Process Associate. As a member of our team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and issues in a satisfactory manner
  • Provide information and guidance to customers about our products and services
  • Update customer records and maintain accurate documentation
  • Collaborate with other teams to address customer needs and concerns
  • Follow up with customers to ensure their issues are resolved
  • Escalate complex cases to the appropriate departments
  • Meet and exceed customer satisfaction goals

Requirements:

  • 1-3 years of experience in customer service or a similar role
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to empathize with customers and provide personalized assistance
  • Proficient in using customer service software and CRM systems
  • Good multitasking and time management skills
  • Attention to detail and accuracy
  • Positive and professional attitude
  • Fluency in English and Hindi

Salary: 13-20k CTC

Location: Jagatpura, Jaipur



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