Customer Experience Associate
4 weeks ago
Urgent Hiring for a Voice Process Associate
We are seeking a highly skilled and motivated individual to join our team as a Voice Process Associate. As a member of our team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Resolve customer complaints and issues in a satisfactory manner
- Provide information and guidance to customers about our products and services
- Update customer records and maintain accurate documentation
- Collaborate with other teams to address customer needs and concerns
- Follow up with customers to ensure their issues are resolved
- Escalate complex cases to the appropriate departments
- Meet and exceed customer satisfaction goals
Requirements:
- 1-3 years of experience in customer service or a similar role
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to empathize with customers and provide personalized assistance
- Proficient in using customer service software and CRM systems
- Good multitasking and time management skills
- Attention to detail and accuracy
- Positive and professional attitude
- Fluency in English and Hindi
Salary: 13-20k CTC
Location: Jagatpura, Jaipur
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