Customer Experience Leader
2 days ago
At Rebel Foods, we're revolutionizing the 500-year-old food industry with cutting-edge technology. As a Customer Experience (CX) leader, you'll play a pivotal role in shaping the future of our internet restaurant company.
The OpportunityWe're looking for an exceptional Program Manager to join our team and lead initiatives that prioritize customer requirements over organizational needs. This role demands a perfect balance between short-term success and long-term growth, ensuring we deliver world-class experiences on quality, value, and convenience.
Key Responsibilities- Analyze customer pain points, feedback, and complaints across all geographies, identifying areas for improvement.
- Design and implement CX strategies to enhance post-order experiences, collaborating with partner teams to drive excellence.
- Create and present metrics in leadership forums, ensuring rigorous tracking of CX program charter.
- Automate customer journeys using product/tech flows, reducing manual engagement and enhancing efficiency.
- Prioritize CX initiatives, working closely with product teams to drive business impact.
- Develop and maintain CX roadmap documents, tracking progress and driving accountability.
- Perform qualitative and quantitative analysis for large issues affecting CX.
To succeed in this role, you'll need:
- Tactful problem-solving skills, able to engage stakeholders without being blinded by averages.
- A strong backbone to stand up for customers, even in conflicting business situations.
- Superior articulation and influencing skills to drive customer-first decisions.
- Experience with structured problem-solving methodologies, such as Six Sigma.
We provide a dynamic work environment, opportunities for growth, and a competitive salary. Our estimated annual salary for this position is ₹1,200,000 - ₹2,400,000, based on location and experience.
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