Customer Success Leader for Growth and Partnerships

3 weeks ago


Mumbai, Maharashtra, India PivotRoots Full time
Unlock Customer Value

PivotRoots, a full-service digital marketing agency, is seeking an experienced Customer Success Leader to drive growth and build strong partnerships.

This strategic role focuses on delivering measurable value to clients through customer-centric strategies. You will lead a team of professionals to ensure seamless service delivery, identify opportunities for growth, and foster long-term relationships with key accounts.

The ideal candidate has at least 12 years of experience in customer success leadership within the Advertising and MarTech industry. Proven expertise in team management, client relations, and process improvement is essential. A track record of achieving growth and building strong partnerships is also required.

Key Responsibilities:

  • Develop and execute comprehensive customer success strategies to drive customer satisfaction, retention, and revenue growth.
  • Lead a team of Data Analysts, Data Scientists, and Account Managers to ensure seamless service delivery and customer satisfaction.
  • Collaborate with Sales, Delivery, and Tech teams to align customer needs with service offerings.
  • Establish customer health tracking systems and utilize predictive analytics to proactively identify at-risk accounts.
  • Drove customer advocacy programs by identifying satisfied clients who were willing to participate in case studies, testimonials, and referral programs.
  • Improved customer engagement by launching regular Business Review Meetings (BRMs) and quarterly reviews.

We Offer:

  • A competitive salary of ₹25000 - ₹40000 per month based on qualifications and experience.
  • An opportunity to work with a leading digital marketing agency in Mumbai, India.
  • A chance to be part of a dynamic team that values innovation, creativity, and collaboration.

About PivotRoots:

PivotRoots is a full-service digital marketing agency with a 300-strong team across offices in India and UAE. We offer services across industries and the digital ecosystem, including data and analytics, strategy and consulting, digital media planning and buying, UI/UX, social and content, SEO, and digital transformation.



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