Chief Customer Experience Officer

2 days ago


Mumbai, Maharashtra, India Netcore Cloud Full time
Job Description

We are seeking an experienced Chief Customer Experience Officer to lead our customer success team. The ideal candidate will have a proven track record of driving organic growth, inorganic growth, and customer satisfaction.

The successful candidate will be responsible for owning the full responsibility for organic growth and inorganic growth of strategic accounts, new accounts balancing well on the nature of time/effort/results that is needed to ensure the success of the customer.

The leader will work across the organization to get their success – a matrix workload will involve working with engineering, support, sales, and other functions to get things done.

CSAT and NPS are critical metrics, and Churn is something Netcore prefers to be zero, hence the leader will have these as metric measurements on a monthly basis.

  • Drive client retention, customer satisfaction, upselling, and cross-selling.
  • Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them.
  • Be the voice of the customer when engaging with internal teams.
  • Collaborate with a team of experienced professionals and drive them in the marketing automation space towards value-based selling with a customer-centric approach.

The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.



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