Chief Transformation Officer
3 days ago
We are seeking a highly skilled and experienced Chief Transformation Officer to join our team at Firstsource, a leading provider of customized Business Process Management (BPM) services.
About UsFirstsource is a trusted partner to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals.
Our client base includes Fortune 500 & FTSE 100 companies. We are committed to delivering high-quality services that meet our clients' evolving needs.
Job DescriptionThe successful candidate will be responsible for driving continuous improvement initiatives in the organization by driving proactive improvement projects across various business functions.
This role requires exceptional analytical skills, attention to detail, and communication skills to effectively collaborate with cross-functional project teams.
The ideal candidate should have a strong understanding of business processes, internal control risk management, controls, and related standards.
Key Responsibilities:- Drive process improvement & transformational projects on key business problems
- Generate business impact through Continual Improvement initiatives
- Proactively identify improvement ideas during due diligence activities
- Change Management
- Demonstrate advanced understanding of business processes, internal control risk management, controls, and related standards
- Develop and implement DNA development through training & mentoring functional members to foster Process Excellence Culture
The successful candidate should possess:
- A graduate degree
- At least 16 years of experience in a continuous improvement/Process Excellence environment or Transformation
- Banking / F&A/ Financial services background is preferred
The estimated salary for this position is ₹25-30 lakhs per annum, depending on qualifications and experience.
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