Voice Support Specialist

8 hours ago


Kharagpur, West Bengal, India beBeeAdvisor Full time ₹ 24,60,000 - ₹ 43,60,000
Job Opportunity

We are seeking a highly skilled professional to fill the role of Advisor Voice. This is an exciting opportunity for individuals who thrive in customer-facing environments and possess excellent communication skills.

  • About the Role:
  • Manage customer interactions with professionalism, courtesy, and respect.
  • Demonstrate ownership on calls when contacted by customers.
  • Respond to customers in an appropriate tone and language.
  • Provide solutions-based approaches for all customer interactions.
  • Educate customers at every possible opportunity.
  • Maintain up-to-date knowledge of products, systems, processes, and policies.
  • Adhere to scheduled shifts and activities.
  • Capture relevant customer details and data.
  • Resolve customer queries within agreed timelines.
  • Manage outbound campaigns as required.
  • Build relationships and develop/retain the customer base.
  • FOLLOW ALL CONTACT CENTER POLICIES, PROCEDURES, CODE OF CONDUCT AND LEGISLATIVE REQUIREMENTS.

Required Skills and Qualifications:

  • Bachelor's degree in any discipline.
  • At least 6 months experience in BPO is mandatory.
  • Fluency in local language.
  • Basic computer knowledge.
  • Problem-solving skills.
  • Customer focus.
  • Technical orientation.
  • Attention to detail.
  • Service mindset.


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