Customer Support Specialist Walk-in Interview Opportunity

1 week ago


Gurgaon, Haryana, India IGT Solutions Full time
Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at IGT Solutions. This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service and are eager to take on new challenges.

Responsibilities
  • Handle customer inquiries and resolve issues efficiently, ensuring timely and effective responses.
  • Provide accurate information about banking products and services, showcasing in-depth knowledge and expertise.
  • Process transactions and maintain customer records with precision and attention to detail.
  • Ensure compliance with banking regulations and policies, upholding the highest standards of professionalism.
  • Deliver outstanding customer service, exceeding expectations and driving customer satisfaction.
  • Build strong relationships with customers, understanding their financial goals and offering tailored solutions that enhance their banking experience.
  • Foster a deep understanding of our banking products and services, identifying upselling opportunities based on customer needs and preferences.
Requirements
  • Minimum Bachelor's degree or equivalent qualification required.
  • Prior experience in customer service or banking is highly desirable, but not essential.
  • Excellent communication and interpersonal skills, with the ability to effectively handle customer queries and complaints.
  • Basic computer skills, with proficiency in relevant software applications.
Benefits
  • A competitive salary range of ₹10-15 lakhs per annum, commensurate with experience.
  • An attractive benefits package, including comprehensive training and development programs.
  • Opportunities for career growth and advancement, with a focus on employee development and well-being.
  • Transport facility provided for odd hours, promoting work-life balance.
What We Offer
  • Comprehensive training on effective upselling techniques, enabling you to maximize sales opportunities while ensuring customer satisfaction.
  • A supportive and inclusive work environment, fostering collaboration and teamwork.
  • Regular performance evaluations and feedback, facilitating personal and professional growth.


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