
Senior ServiceNow Administrator
1 day ago
We are seeking an experienced ServiceNow Lead to join our team. The ideal candidate will have a strong background in IT service management, asset management, and other related areas.
Key Responsibilities:
- Technical Expertise: Strong knowledge of Flow Designer, business rules, client/server scripts, access control lists (ACLs).
- Integrations: Proven ability to integrate ServiceNow with third-party systems.
- Metrics & Reporting: Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and service level agreement performance.
- Upgrades & Maintenance: Demonstrated leadership in instance upgrades, patch management, and clone processes.
- Stakeholder Engagement: Strong collaboration skills with HR, IT, and facilities teams.
- Compliance & Governance: Experienced in audit preparation, compliance documentation, and training junior staff members.
Job Requirements
- Strong technical expertise in ServiceNow configuration and customization.
- Excellent communication and stakeholder engagement skills.
- Able to work collaboratively as part of a team.
- Proven experience in managing IT service management tools.
- Familiarity with industry standards and best practices.
- Ability to adapt to changing priorities and deadlines.
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