Senior ServiceNow Administrator

1 day ago


Mysore, Karnataka, India beBeeServiceNowLead Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
ServiceNow Lead Job Description

We are seeking an experienced ServiceNow Lead to join our team. The ideal candidate will have a strong background in IT service management, asset management, and other related areas.

 

Key Responsibilities:

  • Technical Expertise: Strong knowledge of Flow Designer, business rules, client/server scripts, access control lists (ACLs).
  • Integrations: Proven ability to integrate ServiceNow with third-party systems.
  • Metrics & Reporting: Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and service level agreement performance.
  • Upgrades & Maintenance: Demonstrated leadership in instance upgrades, patch management, and clone processes.
  • Stakeholder Engagement: Strong collaboration skills with HR, IT, and facilities teams.
  • Compliance & Governance: Experienced in audit preparation, compliance documentation, and training junior staff members.

 

Job Requirements
  • Strong technical expertise in ServiceNow configuration and customization.
  • Excellent communication and stakeholder engagement skills.
  • Able to work collaboratively as part of a team.
  • Proven experience in managing IT service management tools.
  • Familiarity with industry standards and best practices.
  • Ability to adapt to changing priorities and deadlines.


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