ServiceNow Solutions Architect

2 days ago

Mysore, Karnataka, India beBeeTechlead Full time ₹ 18,56,960 - ₹ 24,11,200

Job Title: ServiceNow Technical Lead

Remote Work Opportunity

This role requires a unique blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.

Key Responsibilities
  • Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  • Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.

Requirements

5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).

2+ years in a leadership or team lead role, managing technical teams.

Proven experience in customer-facing roles, with strong communication skills.

Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

Technical Skills:

Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).

Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).

Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.

Soft Skills:

Strong leadership and team management abilities.

Excellent verbal and written communication skills for engaging with customers and stakeholders.

Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.

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