ServiceNow Associate Technical Consultant

3 weeks ago

Mysore, Karnataka, India SystemBender Full time

Job Title: ServiceNow Associate Technical Consultant

Location: Gurgaon/Pune/Bengaluru

Duration: 06+ Months

Job Summary

The ServiceNow Associate Technical Consultant Architect is a key member of the ServiceNow delivery team and is responsible for the overall design of the platform and mapping client business requirements to systems/technical requirements. They are responsible for the overall architecture, design, implementation, and integrity of the ServiceNow platform within the enterprise.

How will you make an impact?

  • Development of ServiceNow system enhancements and process improvements
  • Building/coding solutions in the ServiceNow platform to address customer needs
  • Maintaining existing applications and implementing additional applications
  • Being intimately familiar with Client Scripts, Business Rules, Data Policies, and Access Control Lists, UI Pages
  • Upgrading the ServiceNow Platform on a regular basis
  • Administers the ServiceNow platform and interfacing applications including maintenance and technical support
  • Work closely with the ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
  • Work closely with the ServiceNow functional team to configure and improve the core system
  • Manage Database structure
  • Create complex workflow activities and approvals
  • Configure system events, alerts, and notifications
  • Run reports, configure service level agreements (SLAs) and perform instance branding and customization
  • Import and Transform data into the appropriate tables in ServiceNow
  • Maintain system performance integrity

What you bring to the role?

  • College IT or Bachelor's Degree in Computer Science, MIS, Engineering or related field, or job equivalent experience
  • A minimum of 3 years' ServiceNow development & administration
  • Must have Certified ServiceNow Administrator (CSA) certification.ServiceNow Application Developer certification preferred
  • Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
  • Strong software development experience with JavaScript, JavaScript API, Angular JS, HTML, CSS, HTTP
  • Ability to Perform core configuration tasks
  • Ability to work with User Interface (UI) policies, data policies, UI actions, business rules, client scripts and ACL's
  • Excellent analytical, problem solving and troubleshooting skills
  • Ability to work independently with minimal direction as well as in a team setting
  • Ability to handle multiple priorities simultaneously
  • Strong communication skills both written and verbal

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