Customer Acquisition and Retention Specialist

3 days ago


Delhi, Delhi, India Aimlay Pvt Ltd ( Recruitment ) Full time
About the Role

We are seeking an experienced Customer Relationship Management Executive to join our team at Aimlay Pvt Ltd (Recruitment) in Delhi, India.

Key Responsibilities
  • Manage and maintain comprehensive records of all customer interactions and collections activities.
  • Implement effective debt collection strategies to ensure timely recovery of outstanding balances.
  • Communicate with clients to negotiate payment plans and resolve any payment disputes.
  • Analyze client accounts to identify and address any discrepancies or issues.
  • Collaborate with the finance and customer service teams to enhance collection procedures.
Requirements
  • Proven experience in customer relationship management to build and maintain positive client relationships.
  • Expertise in debt collection techniques to recover outstanding balances effectively.
  • Strong negotiation skills to handle and resolve disputes professionally.
  • Excellent communication skills, both verbal and written, to interact with clients clearly and effectively.
  • Ability to identify and solve problems quickly and efficiently in a dynamic environment.
  • Attention to detail for accurate record-keeping and meticulous follow-ups.
  • Analytical skills to assess financial information and develop strategic collection plans.
  • Effective time management skills to prioritize tasks and meet deadlines consistently.
Additional Information

The ideal candidate will have at least 1 year of experience in the field and be able to work in a fast-paced environment. The salary for this position is estimated to be around ₹35,000 - ₹40,000 per month, including provident fund benefits. If you are a motivated and results-driven individual looking for a challenging role, please apply.



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