
Customer Support Specialist
3 days ago
We are currently hiring for a skilled communicator fluent in multiple languages to join our client's help desk team.
As an Associate – Technical Support, you'll be the first point of contact for users across global regions, handling technical support related to mobile devices and services through calls, emails, and chats.
Key Responsibilities:
- Provide multilingual customer support via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to Service Level Agreements and Key Performance Indicators
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in multiple languages
- Ability to work in a dynamic environment
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
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