Customer Support Specialist

2 days ago

Salem, Tamil Nadu, India beBeeSupport Full time ₹ 7,50,000 - ₹ 15,00,000
Customer Support Representative

About us

We are a health and wellness-focused company dedicated to delivering exceptional customer experiences.

We are seeking a skilled and passionate individual to join our team as a Customer Support Representative.

This is an exciting opportunity to work closely with our founders and contribute to the growth and success of our business.

  • Handle customer inquiries and resolve concerns through various communication channels.
  • Maintain in-depth knowledge of products, policies, and processes to address customer inquiries and resolve concerns.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Assist customers with placing, tracking, modifying, or canceling orders, and ensure timely delivery.
  • Gather customer feedback and report common issues to improve the customer experience and product offerings.
  • Work closely with other departments to ensure a seamless customer journey.
  • Document customer interactions, feedback, and resolutions in our CRM system.

Requirements:

  • Experience in speaking with customers and resolving concerns with a good understanding of the product.
  • Experience in working with tools like Excel or similar.
  • 2+ years of experience in customer support, preferably in a high-growth startup.
  • Excellent written and verbal communication skills in English.
  • Ability to maintain confidentiality and work with sensitive information.
  • Ability to handle multiple tasks with excellent organization skills.

Benefits:

As a Customer Support Representative, you will have the opportunity to work in a dynamic and fast-paced environment. You will be part of a close-knit team that values collaboration and open communication. We offer competitive compensation and benefits packages, including comprehensive health insurance, 401(k) matching, and generous paid time off.

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