Cloud Technical Support Specialist

21 hours ago

Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Technical Support Specialist for Cloud Solutions

We are seeking a skilled technical support specialist to manage helpdesk tickets for our customers.

The ideal candidate will have strong problem-solving skills, knowledge of Office 365 technologies, and experience with Microsoft Teams and apps in the Office Admin center.

  • Familiarity with Microsoft 365 and SharePoint integration with Teams is required.
  • Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments is essential.
  • Experience working with network capture and analysis tools like Fiddler and Developer tools is necessary.

Responsibilities:

  • Owning, investigating, and solving complex customer technical issues while acting as an advisor to the customer is key.
  • Collaborating within and across teams leveraging troubleshooting tools and practices is crucial.
  • Engaging with Microsoft Engineering/Supportability teams to investigate potential product defects and develop automation techniques and diagnostic tools driving Microsoft product improvements is important.
  • Updating the help-desk ticketing system to track, monitor, and resolve issues is a must.
  • Documenting technical knowledge in FAQs and troubleshooting guides is essential.

Required Skills and Qualifications:

  • Proven experience as a Technical Support Specialist or similar role is required.
  • Good communication and customer service abilities are essential.
  • Familiarity with helpdesk ticketing systems and escalation procedures is necessary.
  • Experience with tools like Log Reader, Fiddler, and Browser Dev tools is required.

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