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Technical IT Support Specialist
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We are seeking a skilled IT support professional to join our team. As an IT support specialist, you will provide first- and second-level technical assistance to our global employees across multiple sites.
Key Responsibilities:- Provide timely operational and technical support for personal computers, troubleshooting domestic computer hardware and software issues
- Offer prompt and effective troubleshooting, resolution, and documentation of problems and service requests.
- Develop accurate documentation of installation and configuration procedures for standard and non-standard software packages.
- Manage deployment and rollout of software and hardware.
- Maintain an accurate inventory of company assets.
- Create and maintain a comprehensive knowledge base to support users.
- Collaborate with the cybersecurity team to ensure network asset security.
- Update problem management database with timely information in accordance with desktop service levels.
- Gather and log relevant information about issues and attempts to resolve them.
- Utilize knowledge base to assist in troubleshooting efforts and share experiences with team members.
- Assist in deploying desktop PCs and peripherals.
- On-board new employees with company orientation to computer assets.
- Respond to voice mail and email daily.
- Develop working knowledge of desktop applications and OS software supported by Desktop Services. Troubleshoot and assist in using supported software.
- Bachelor's degree in Computer Science or related field
- 2+ Years experience in Desktop and/or Helpdesk support
- Prior work-related experience with current standard desktop software (Microsoft Office, Windows)
- Fluent in English. Additional languages are a plus
- Experience working with international clients
- Proficient knowledge of Microsoft office, SAP is an asset
- Experience with Desktop or Help Desk support is an asset
