Technical Support Specialist

2 days ago

Salem, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

Technical Support Professional Summary:

This role involves delivering exceptional technical support to clients, ensuring smooth operations and high-quality service. The ideal candidate will have strong communication skills, ability to work independently, and excellent team vendor management skills.

Key Responsibilities:

  • Provide technical support to clients, resolving issues promptly and efficiently.
  • Coordinate with vendors to deploy Aadhaar Enrolment Centres, ensuring smooth functioning and targeted output.
  • Monitor branch performance and enrolment quality, identifying areas for improvement.
  • Conduct surprise audits to ensure compliance and prevent fraudulent activities.
  • Prepare MIS reports and present progress to management, actively participating in weekly meetings.

Requirements:

  • Bachelor's degree in any field (Diploma candidates not eligible).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively.
  • Strong presentation skills, with proficiency in Excel and PowerPoint.
  • Understanding of SLA and ability to execute operations as per client requirements.

Benefits:

As a Technical Support Professional, you will enjoy a dynamic and challenging work environment, opportunities for growth and development, and recognition for your achievements.

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