Technical Support Specialist

12 hours ago

Salem, Tamil Nadu, India beBeeSupport Full time ₹ 9,00,000 - ₹ 15,12,400

Job Title: Technical Support Specialist

Overview:

We are seeking a highly skilled and driven technical support specialist to fill this key role. This is a hands-on position that plays a critical part in our business operations, providing support for our bespoke applications across key areas such as trading, operations, invoicing, credit, and legal.

Key Responsibilities:

  • Act as the first point of contact within the technical support team, resolving incidents and service requests raised by users.
  • Manage and maintain problem tickets in line with the problem management process, ensuring accurate documentation and resolution tracking.
  • Develop and maintain deep functional knowledge of our bespoke trading application, acting as a subject matter expert for users and internal teams.
  • Provide consistent, high-quality daily support to users across multiple departments and locations.

Requirements:

  • Proven experience working with and documenting bespoke business applications, with the ability to become a subject matter expert quickly.
  • Demonstrated experience delivering training to stakeholders and end users in a clear and engaging manner.
  • Strong analytical skills, with the ability to investigate and determine root causes of recurring application issues.

Desirable Qualifications:

  • A relevant degree in information systems, computing studies, IT or other related fields.
  • A minimum of 3-5 years of experience as a technical support specialist or a similar role.

About Us:

Talentxpert provides innovative solutions and services. We are committed to delivering exceptional results and building long-term relationships with our clients.

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