Technical IT Support Professional

1 day ago


Salem, Tamil Nadu, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
IT Support Specialist Role Overview

We are seeking a highly skilled and customer-focused IT support specialist to provide initial technical assistance to end-users, troubleshoot basic technical problems, and escalate complex issues to higher-level support.

Main Responsibilities:
  • Offer exceptional customer service and technical support to end-users via various communication channels.
  • Log, categorize, and prioritize incoming IT support tickets in the ticketing system.
  • Troubleshoot hardware, software, applications, and network connectivity issues to ensure smooth system operations.
  • Assist users with password resets, account unlocks, and basic application support to minimize downtime.
  • Educate users on common IT issues and best practices to promote self-sufficiency.
Key Qualifications:
  • Bachelor's degree in Information Technology or related field (or equivalent practical experience).
  • 2+ years of experience in an IT support role.
  • Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, and common business applications.
  • Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).

This is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics.



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