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Customer Support Specialist
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We are seeking a skilled and experienced customer service representative to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.
This role involves handling inbound and outbound customer calls from US clients, resolving queries related to products, services, billing, or technical issues, maintaining accurate records of customer interactions, and ensuring high levels of customer satisfaction through prompt and efficient service.
- Key Responsibilities:
- Handle customer calls professionally and efficiently.
- Resolve customer queries and issues promptly.
- Maintain accurate records of customer interactions.
- Work collaboratively as part of a team to achieve business objectives.
- Excellent verbal communication skills in English.
- Experience in US voice process/customer support.
- Ability to work night shifts and meet performance metrics.
- Competitive salary and performance incentives.
- Career advancement opportunities.
- Retention bonus.
