Customer Support Associate

17 hours ago


Salem, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 14,00,000
Technical Support Specialist

Sakon simplifies business communications and cloud ecosystems worldwide.

The Mobility Support Desk bridges the gap between clients and technical solutions. It's the first point of contact for users facing issues with technology, software, or services.

This role will handle and take ownership of multiple customer support activities, including receiving incoming calls, chats, emails & tickets to provide end-to-end technical and general support resolution to the end user.

  • Handle and resolve customer inquiries through various mediums (calls, chats, emails).
  • Work closely with mobile phone carriers and other departments to resolve mobile service-related issues.
  • Ensure Service Level Agreements (SLAs) and Key Result Areas (KRAs) meet day to day, month to month.

The ideal candidate will be proficient in French and English, highly organized, and able to quickly learn how to troubleshoot devices and step-by-step instructions.

They will also be able to identify, prioritize, and resolve reported problems through various mediums and responsible for the closure of requests with specified Service Level Agreements.

Additionally, they will work closely with international telecom carriers/service providers to resolve requests and incidents raised by customers.

As a Technical Support Specialist, you will be part of a kind and collaborative environment and have opportunities for skill development and reimbursement for certifications.



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