Reservation Associate

6 days ago

Salem, Tamil Nadu, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 1,00,00,000
Reservations Executive Job Description

We are seeking a highly skilled and customer-focused Reservation Associate to join our dynamic team. In this role, you will be responsible for assisting customers with ZHotel bookings, managing reservations, and providing information on availability and pricing.

This is an excellent opportunity for individuals who possess strong communication skills, attention to detail, and a passion for delivering exceptional customer service. You will work closely with internal teams to ensure smooth operational coordination and provide follow-up support to customers.

Your key responsibilities will include:

  • Assisting customers with ZHotel bookings by sharing property details, availability, and pricing.
  • Handling calls, messages, and inquiries from potential guests or partners.
  • Managing and updating reservation records, ensuring accuracy and timeliness.
  • Coordinating with internal teams for booking confirmations.
  • Providing follow-up and support on customer queries and resolving concerns proactively.
  • Maintaining daily records of reservations, changes, cancellations, and feedback.
  • Upselling relevant options based on availability and customer needs.
  • Supporting reservation reporting and contributing to enhancing booking efficiency.

To succeed in this role, you will need:

  • A bachelor's degree in Hospitality, Business Administration, or a related field.
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
  • Excellent negotiation and communication skills.
  • Strong customer service orientation with a focus on delivering exceptional experiences.
  • Ability to analyze market trends and adapt pricing strategies accordingly.
  • Proficient in using reservation management software and tools.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work effectively in a team environment and under pressure.
Why This Role?

This role offers a unique opportunity to join a dynamic team and contribute to the success of our business. As a Reservation Associate, you will have the chance to develop your skills, work with a variety of clients, and make a real impact on our operations.

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.

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