Technical Support Specialist
6 days ago
We are seeking a passionate and talented L2 support engineer who has experience in handling L2 support for an e-commerce application and can code.
This is a high visibility team where you will have the opportunity to make a positive impact on customer experience as well as work with all developers across all teams.
Duties and Responsibilities:- Work on all emails, PD, monitoring, big data findings, and CS issues that are escalated from L1.
- Perform technical analysis on issues using new technologies like NodeJS/Kibana/BigData and resolve customer issues using coding as a data fix. If this is a deep-rooted issue in code, pass on the finding to the Dev Team.
- Have periodical follow-up with the Dev Team to bring the issue to conclusion.
- Work end-to-end on micro-services and SPAs built on cutting-edge technologies like Nodejs/Golang/React.
- Collaborate with great engineers and solve difficult problems aimed at making customer experience seamless.
- Learn from developers on the RCA of an issue as well as get technical guidance on career growth.
- Should know L2 day-to-day activities, basic coding knowledge, NodeJS exposure, and good English communication.
- Experience in communicating with other technical teams and getting things done.
- Ability to work independently with guidance from Leads and Managers.
- Be responsible for solving all kinds of customer issues and exposing the Dev Team very minimally to the customer.
- Strong experience in L2 support.
- Good analytical and programming skills.
- Good problem-solving skills.
- Good understanding of computer science fundamentals.
- Good understanding of web technologies.
- Quick learner with passion to learn and adapt to new technologies.
- Excellent verbal and written communication skills.
- Attention to detail and striving for perfection.
- Bachelor's/Master's degree in Computer Science or related field from a reputable institution.
- 4-7 years of professional experience in production support.
- Good software development skills (NodeJS).
Estimated Salary: ₹12,00,000 - ₹18,00,000 per annum
In addition to your salary, you can expect to receive benefits such as health insurance, paid time off, and opportunities for professional growth and development.
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