Senior Voice Solutions Engineer
2 weeks ago
Job Title: Senior Voice Solutions Engineer
Job Summary:
We are seeking a highly skilled Senior Voice Solutions Engineer to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P]. The successful candidate will be responsible for designing, implementing, and managing cloud voice infrastructure solutions for our clients.
Key Responsibilities:
- Design and implement cloud voice infrastructure solutions using Microsoft Teams and other related technologies.
- Configure and manage Microsoft Teams Phone for voice users, including assigning licenses, dial plans, and numbers.
- Enable users for Direct Routing and configure voice routing policies.
- Configure auto attendants and call queues, including designing call flows and deploying channel-based call queues.
- Design and validate network infrastructure for optimal Microsoft Teams Phone performance.
- Extend Direct Routing infrastructure by designing and configuring Location Based Routing (LBR) and Local Media Optimization (LMO).
- Monitor and troubleshoot Microsoft Teams Phone, including configuring tenant data upload for Call Quality Dashboard (CQD) and reporting labels.
Requirements:
- 8-10 years of experience in voice technologies, including Microsoft Teams and other related technologies.
- Strong knowledge of cloud voice infrastructure, including Microsoft Teams Phone and Direct Routing.
- Experience with designing and implementing network infrastructure for optimal Microsoft Teams Phone performance.
- Good understanding of network basics and additional certifications in network stream would be beneficial.
- Excellent communication and analytical skills, with the ability to work effectively in a team environment.
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