Voice Solutions Deputy Manager

6 days ago


Bengaluru, Karnataka, India Vodafone Full time
Job Description

As a 2nd Line Voice Engineer Deputy Manager at Vodafone, you will be responsible for the end-to-end management of customer networks, providing a rapid response to customer-raised incidents and problems.

Key responsibilities include incident management, change management, configuration management, performance management, and preventative maintenance.

Additionally, you will be responsible for onboarding customers to Vodafone's new voice gateway solutions, ensuring a smooth transition to the new solutions provided by Vodafone.

You will also provide regular knowledge transfer and training sessions to upskill the entire team on voice solutions.

Furthermore, you will plan and implement high-impact and complex BAU changes requested by the customer or identified as part of an incident.

Essential qualifications include a L2 level Voice Engineer with work experience in voice protocols such as SIP, ISDN, E1/T1, and AudioCodes SBC and its managing platform OVOC.

Engineering graduates with a specialization in Electronics & Communication, Information Technology, Computer Application, or relevant streams are also eligible.

Desired skills include project management, customer service, good written and verbal communication skills in English, and intra/interpersonal skills.



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