Senior Voice Systems Integration Specialist

6 days ago

Bengaluru, Karnataka, India NTT DATA Services Full time

Job Title: Senior Voice Systems Integration Specialist

Job Summary:

We are seeking a highly skilled Senior Voice Systems Integration Specialist to join our team in Bangalore, India. The successful candidate will be responsible for designing, deploying, and supporting voice platforms, including Carrier products, IP-PBX, Cloud-PBX, Voicemail, and SBC.

Key Responsibilities:

  • Manage business, technology, or risk-driven programs and projects across voice products to ensure they meet the firm's requirements.
  • Design deployment models, standards, upgrade procedures, and monitoring procedures for voice platforms.
  • Interface with global team members to provide consistent product offerings.
  • Perform engineering/design reviews.
  • Manage product lifecycles for voice platforms.
  • Provide escalation support and advance troubleshooting of critical issues on voice platforms.
  • Document the design, architecture, monitoring, and support aspects of the supported platforms.
  • Analyze production outage trends and recommend long-term product fixes.
  • Engineer and streamline operation workflow process.

Requirements:

  • Minimum 4 years of experience in design, deployment, and support of voice platforms.
  • Hands-on experience on Cisco voice products, including Communications Manager, Unity Connection, Voice ISR Gateway, etc.
  • Experience with Cloud Migration - SIP, SBC, AWS.
  • Experience with Cloud Telephony PBX (Zoom/Teams).
  • Experience on various enterprise voice products, such as Asterisk IP-PBX, Audio Conferencing bridges.
  • Understanding of Voice Integration APIs.
  • Experience on Telecom Carriers management.
  • Experience in engineering, deployment, and support of large-scale, multisite voice communication systems.
  • Thorough understanding of voice communication concepts and protocols - SIP, SDP, TDM/PSTN.
  • Ability to clearly document deployment designs and related management and support procedures.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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