Technical Voice Support Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled and dedicated Technical Voice Support Specialist to join our team at SolarEdge Technologies. As a Technical Voice Support Specialist, you will be responsible for providing exceptional voice support to our US-based customers while working closely with regional stakeholders in our office in India.
Key Responsibilities:
* Handle inbound calls from US customers, addressing their queries and concerns with patience and professionalism
* Navigate cultural differences and potential language barriers with tact and understanding
* Troubleshoot and resolve customer issues related to our products and services
* Collaborate effectively with regional stakeholders to ensure seamless customer experience
* Work closely with the local Indian team to improve processes and share insights
* Maintain accurate records of all customer interactions in our CRM system
Requirements:
* Excellent English communication skills, both verbal and written
* Ability to understand and work with various accents, particularly American accents
* 1-3 years of experience in customer support (US Process), voice support role
* Strong problem-solving skills and ability to think on your feet
* Engineering or technical qualification is a must
* Patient and empathetic approach to customer service
* Proficiency in using CRM systems and basic computer skills
* Ability to work night shifts to align with US time zones
What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and skill development
* A diverse and inclusive work environment
* Regular training and upskilling programs
* Transportation and meal allowances for night shift workers
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