IT Support Specialist

2 weeks ago


Bengaluru, Karnataka, India New Era Technology Full time

About the Role

New Era Technology is a leading global information technology firm providing a wide range of services, including managed services, software development, and field technical services. We are seeking a highly skilled IT Support Specialist to join our team.

Key Responsibilities

  • Provide technical support and resolve IT-related issues for our clients
  • Answer and respond to client inquiries and requests promptly and effectively
  • Troubleshoot hardware and software issues and provide timely resolutions
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
  • Ensure security and privacy of data and IT systems
  • Collaborate with others in the IT team to identify and implement process improvements
  • Document technical procedures and solutions for future reference

Requirements

  • Graduate in BCA, BTech and BSc (Computer Science)
  • Strong technical support and IT helpdesk skills
  • Good communication skills, both verbal and written
  • Ability to work in night shifts
  • Voice process or technical voice support role

What We Offer

  • Full-time employment with New Era Technology
  • Opportunity to work with a global information technology firm
  • Chance to develop your technical skills and expertise

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