Technical Support Specialist

3 weeks ago

Bengaluru, Karnataka, India RP International Full time

We're seeking a skilled Technical Support Specialist to join our team at RP International. As a Support Engineer, you'll be the front-line defender, the voice of reason in the chaos of international roaming services, and the one making sure that the interconnect services keep singing sweet, uninterrupted tunes.

Your Mission, Should You Choose to Accept It:

  • With tools like Grafana, Kibana, and Splunk at your disposal, you'll have everything you need to crush performance issues and keep our services running smoothly.
  • You'll be the Sherlock of system performance, the Watson of fault management, and the hero in the IR voice interconnect saga.

Key Responsibilities:

  • Keep an eagle eye on system health, because no issue will escape your gaze
  • Work with international roaming operations and tackle network-related incidents head-on.
  • Be the go-to person for service desk documentation, ensuring that all incidents are handled like a boss.
  • When things get tricky, you'll escalate to L2 support—but not before showing off your detective skills with some detailed analysis.
  • Help test and monitor nodes, services, and alarms. You'll keep those pesky KPIs in check.

Requirements:

  • You've got skills with monitoring tools like Grafana, Kibana, and Splunk. If you can say "I know what SIP, RTP, and RTCP are" without Googling it, you're halfway there
  • You understand the basics of Kubernetes and databases like Postgres, Cassandra, and YSQL (bonus points for knowing Yoda-speak—just kidding, but not really).
  • Troubleshooting is your middle name, and performance/fault management is your game.
  • Knowledge of Core SBC and Signaling? Chef's kiss You're golden.

Why You're the Perfect Fit:

  • Because you're ready to dive into the wild world of IR voice interconnect services and come out victorious.
  • Because you love the thrill of monitoring, optimizing, and troubleshooting in real-time.
  • And hey, who doesn't love a potential 12-month+ gig in a dynamic and exciting work environment?

Let's connect and discuss further

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