Senior Voice Operations Engineer

1 month ago


Bengaluru, Karnataka, India LTIMindtree Full time

Job Summary

We are seeking a Senior Voice Operations Engineer to provide expert-level support for our EMEA Voice services. The ideal candidate will have a strong background in Cisco UC platforms, including CUCM, Unity Connection, UCCE, CUIC, and Expressway.

Key Responsibilities

  • Provide Level 2-3 support for UK voice systems
  • Act as a subject matter expert for UCCE and CUCM
  • Recommend and implement improvements for the voice estate
  • Diagnose and resolve voice incidents
  • Maintain high levels of network voice availability and resilience

Requirements

  • Indepth experience with Cisco UC platforms, including CUCM up to version 14, Unity Connection, UCCE version 12, CUIC, and Expressway
  • Advanced-Expert level hands-on experience in Cisco UCCE with appropriate training and certifications
  • Demonstrable hands-on project involvement, including leading projects rather than assisting
  • Experience in upgrading and installing Cisco UC solutions
  • Supporting largescale deployments on a day-to-day basis

About Us

LTIMindtree is a global technology consulting and services company that helps businesses navigate the complexities of the digital world.



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