Senior Voice Engineer

2 weeks ago


Bengaluru, Karnataka, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full time

Job Title: Senior Voice Engineer

Job Summary:

We are seeking a highly skilled Senior Voice Engineer to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P]. As a Senior Voice Engineer, you will be responsible for designing, implementing, and managing Microsoft Teams Phone systems for our clients.

Key Responsibilities:

  1. Plan and configure Microsoft Teams Phone systems, including PSTN connectivity, calling plans, and direct routing.
  2. Design and implement voice routing policies, including number assignment and verified emergency addresses.
  3. Configure and manage phone policies, including calling policies, call park policies, and caller ID policies.
  4. Deploy and configure auto attendants and call queues, including channel-based call queues and Microsoft 365 Groups for voicemail.
  5. Monitor and troubleshoot Microsoft Teams Phone systems, including call quality dashboard and reporting labels.

Requirements:

  1. 8-10 years of experience in voice technologies, including Microsoft Teams Phone.
  2. Strong knowledge of Microsoft Teams Phone architecture and features.
  3. Experience with designing and implementing voice routing policies and phone policies.
  4. Experience with deploying and configuring auto attendants and call queues.
  5. Excellent analytical and problem-solving skills.

Preferred Qualifications:

  1. Microsoft Certified: Teams Voice Engineer Associate.
  2. Experience with cloud-based voice solutions and contact center applications.
  3. Knowledge of network basics and additional certifications in network streaming would be beneficial.

What We Offer:

At INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P], we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Senior Voice Engineer looking for a new challenge, please submit your application.


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