Senior Voice Engineer
2 weeks ago
Job Title: Senior Voice Engineer
Job Summary:
We are seeking a highly skilled Senior Voice Engineer to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P]. As a Senior Voice Engineer, you will be responsible for designing, implementing, and managing Microsoft Teams Phone systems for our clients.
Key Responsibilities:
- Plan and configure Microsoft Teams Phone systems, including PSTN connectivity, calling plans, and direct routing.
- Design and implement voice routing policies, including number assignment and verified emergency addresses.
- Configure and manage phone policies, including calling policies, call park policies, and caller ID policies.
- Deploy and configure auto attendants and call queues, including channel-based call queues and Microsoft 365 Groups for voicemail.
- Monitor and troubleshoot Microsoft Teams Phone systems, including call quality dashboard and reporting labels.
Requirements:
- 8-10 years of experience in voice technologies, including Microsoft Teams Phone.
- Strong knowledge of Microsoft Teams Phone architecture and features.
- Experience with designing and implementing voice routing policies and phone policies.
- Experience with deploying and configuring auto attendants and call queues.
- Excellent analytical and problem-solving skills.
Preferred Qualifications:
- Microsoft Certified: Teams Voice Engineer Associate.
- Experience with cloud-based voice solutions and contact center applications.
- Knowledge of network basics and additional certifications in network streaming would be beneficial.
What We Offer:
At INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P], we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Senior Voice Engineer looking for a new challenge, please submit your application.
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