Senior Voice Operations Engineer

6 days ago


Bengaluru, Karnataka, India LTIMindtree Full time

About the Role:

LTIMindtree is seeking a highly skilled Voice Operations and Engineering Lead who will be responsible for managing all EMEA Voice services.

The successful candidate will have in-depth knowledge of Cisco UC platforms and be able to provide Level 2/3 support for UK voice systems.

Key Responsibilities:

  1. Act as an SME for UCCE and CUCM platforms.
  2. Recommend and implement improvements for the voice estate.
  3. Maintain high levels of networkvoice availability and resilience.
  4. Manage the Voice estate and recommend improvements.
  5. Ensure work quality and adherence to company standards.

Requirements:

  • Indepth experience with Cisco UC platforms, including CUCM up to version 14, Unity Connection, UCCE version 12, CUIC, Expressway, and 3rd party applications such as 2Ring Acqueon Outbound Dialler Campaign Manager and Verba Verint.
  • Advanced-Expert level handson experience in Cisco UCCE with appropriate trainingcertifications.
  • Demonstrable handson project involvement, including leading projects rather than assisting.
  • Experience in upgrading and installing Cisco UC solutions.
  • Supporting largescale deployments on a daytoday basis.

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