IT Support Specialist

1 month ago


Gurgaon, Haryana, India GLG Full time

Job Title: Systems Analyst

Job Summary:

We are seeking a skilled Systems Analyst to join our team at GLG. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users.

Key Responsibilities:

  • Maintain, configure, and upgrade computer systems
  • Perform complex computer repairs and coordinate vendor support for critical repairs
  • Work assigned weekend hours as part of 24 x7 Global Support
  • Collaborate with other IT team members to troubleshoot complex technical issues
  • Log incidents into the Helpdesk ticketing system and resolve them in a timely manner
  • Provide support for in-house web applications and proprietary software
  • Maintain an accurate inventory list of all IT equipment
  • Create and update documentation for current and developed processes
  • Assist and work with IT Operations teams to troubleshoot issues
  • Assist colleagues with technical projects from planning to setup of software/hardware products
  • Build and maintain positive relationships with GLG Team Members and internal departments
  • Customer service focus required, with strong communication skills and a positive attitude

Requirements:

  • 1-3 years of Office 365 and Active Directory experience
  • 1-3 years of IT support experience
  • 1-3 years of broad desktop/laptop support experience
  • Active Directory and Microsoft Exchange experience
  • In-depth knowledge and experience with troubleshooting and repair of workstations, printers, and other client hardware
  • Microsoft Windows Operating Systems (Win10), Microsoft Office (O365) and macOS
  • Zoom AV support, administration, and troubleshooting experience is a plus
  • Solid understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment
  • SQL and PowerShell knowledge are not required, but preferred
  • Experience at a geographically diverse mid-sized company working with remote offices and teams
  • Demonstrated ability to simultaneously and successfully handle multiple disparate tasks
  • Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels

Education Requirements:

  • Bachelor's degree preferred
  • Entry-level certifications from CompTIA, Cisco, and Microsoft certifications are a plus

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