IT Support Specialist
1 month ago
Job Title: Systems Analyst
Job Summary:
We are seeking a skilled Systems Analyst to join our team at GLG. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users.
Key Responsibilities:
- Maintain, configure, and upgrade computer systems
- Perform complex computer repairs and coordinate vendor support for critical repairs
- Work assigned weekend hours as part of 24 x7 Global Support
- Collaborate with other IT team members to troubleshoot complex technical issues
- Log incidents into the Helpdesk ticketing system and resolve them in a timely manner
- Provide support for in-house web applications and proprietary software
- Maintain an accurate inventory list of all IT equipment
- Create and update documentation for current and developed processes
- Assist and work with IT Operations teams to troubleshoot issues
- Assist colleagues with technical projects from planning to setup of software/hardware products
- Build and maintain positive relationships with GLG Team Members and internal departments
- Customer service focus required, with strong communication skills and a positive attitude
Requirements:
- 1-3 years of Office 365 and Active Directory experience
- 1-3 years of IT support experience
- 1-3 years of broad desktop/laptop support experience
- Active Directory and Microsoft Exchange experience
- In-depth knowledge and experience with troubleshooting and repair of workstations, printers, and other client hardware
- Microsoft Windows Operating Systems (Win10), Microsoft Office (O365) and macOS
- Zoom AV support, administration, and troubleshooting experience is a plus
- Solid understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment
- SQL and PowerShell knowledge are not required, but preferred
- Experience at a geographically diverse mid-sized company working with remote offices and teams
- Demonstrated ability to simultaneously and successfully handle multiple disparate tasks
- Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels
Education Requirements:
- Bachelor's degree preferred
- Entry-level certifications from CompTIA, Cisco, and Microsoft certifications are a plus
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