Airbus IM Functional Specialist

4 weeks ago

Bengaluru, Karnataka, India airbus Full time
Job Description:

As a key member of the Airbus India team, you will play a critical role in strengthening the working culture with IT operations roles. The Cabin and Custo Design Automation Product consists of solutions and services to ensure automated and seamless E2E use of customer definition for all downstream processes from offer until end of A/C operations. Analysts for the operation of Cabin and Cargo IT solutions deliver and deploy IT products and services with end-to-end accountability in conjunction with the Product Manager. They are responsible for the optimization, reliability, efficiency, and availability of the IT assets, solutions, and capabilities in an industrialized manner in accordance with best practices, rules, and policies. As a Functional Analyst (Cabin Custo), you will be a key partner to deliver and operate end-to-end solutions against business requirements.

Key Responsibilities:

  • Incident/problem management, major issues resolution, functional support, and continuous Service Improvements.
  • End-to-end responsibility to assure operational availability for end users.
  • Ensuring day-to-day support for incidents and requests raised by the user community and an ongoing event and alert management related to Application usage, availability, and performance inside a defined support environment.
  • Performing incident categorization/classification, finding out critical issues/most popular incidents, doing root cause analysis, and addressing it to the right stakeholder.
  • Defining key use cases and writing/update test scripts for test campaigns on the Cabin Custo applications.
  • Performing End to End functional testing on multiple Cabin Custo & PLM applications and identifying/analyzing the errors, proposing improvement process/work-around methods for an optimized solution on the application.
  • Monitors and tracks system performance against negotiated service-level agreements (SLAs).
  • Communicating improvement, updates, and obsolescence management of products to the IT Product Manager.
  • Identifying and documenting and communicating known defects, available workarounds, and upcoming releases expected to resolve issues based on trend analysis.
  • Performing/improving the ITIL based support processes that include incident, problem, change, configuration, and event management.
  • Identifying, assessing risks, and opportunities in his/her area of duty.
  • Ensuring services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
  • Supervising system backup processing and leads disaster recovery tests.
  • Identifying and implementing technologies and processes that improve the reliability, efficiency, and availability of the systems environment.
  • Debugging the package and performing CQC (Code Quality Checks) and highlighting the risk to the application owner.
  • Understanding the Architecture Dossier Documentation (ARD).

Requirements:

  • Engineering graduate with 4-5 years of experience in PLM/engineering software applications support (Cabin Custo/PLM) for Aircraft/Automotive design engineering end users.
  • Knowledge of data exchange preferred tools like SharePoint, I-Share, AO Docs.
  • 2 years of experience in product management systems like ARAS, Arena PLM.
  • Must have knowledge in PLM applications (Product Data management, such as Windchill, 3DExp, ...), configuration management, Digital Mock Up principle, ...
  • Experience on application support and maintenance, bug fixes, L2 & L3 support for software products.
  • Knowledge of Tools like Jira, Version One, Service Now are needed.
  • Knowledge of major ITIL processes (e.g. incident, problem, change management) and preferred with the Airbus application landscape.
  • Strong analytical skills, complex problem-solving, ability to diagnose, reproduce & address application issues.
  • Good understanding of server architecture (preferred cloud) and Engineering applications.
  • Experienced in working within a product delivery lifecycle, SAFe Agile, Scaled Agile in software development.
  • Strong sense of curiosity about people and new technologies.
  • Practical experience with any relational database (SQL, MSSQL, etc).
  • Preferred skills like Change Support, Documentation Production, Eco-design of Digital Services, Export Control Basics (USA and EU), Service Delivery, Service Level Management, Solution Performance Management, User Support, User management.
  • Ability to do CQC (Code Quality checks).
  • Practical experience with any relational database (preferred SQL, MSSQL, etc) is an added advantage.
  • 2 years of experience in web application, API development in any language is desirable (preferred .NET, Java, Appscript or Python).
  • Ability to learn and master Airbus specific applications.

Success Metrics:

  • Consistently ensure the on-time delivery and quality (first-time-right) by solving problems, incidents, and requests.
  • Bring innovative cost-effective solutions.
  • Achieve customer satisfaction.
  • Work Independently.

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