Service Delivery Lead

3 days ago


Bengaluru, Karnataka, India airbus Full time
Job Description:

This is a position of Service Delivery Leader open within the IM entity of Airbus commercial - Mainframe Services. As a key member of the AIRBUS IT Mainframe Services team, you will be responsible for the planning and operations of infrastructure for major business-critical applications for the Aircraft production.

The team is responsible for the monitoring and operations of thousands of batch jobs and batch job chains. You will represent the Mainframe Product to internally Airbus and external partners, ensuring that all services are well delivered to our internal customers.

You will synchronize operations between your customer's peers and our Service Delivery Partners, who are in charge of mainframe infrastructure operations. Your responsibilities will include managing supplier contracts, tracking and reporting on KPIs, managing finance and budget topics, and acting as an interface between Application/developer and Mainframe infrastructure.

You will analyze impact of changes to the service, coordinate changes between Application and Mainframe infrastructure teams, review and challenge application requests/needs, investigate and manage incidents, manage internal projects and support on IM projects, and perform continuous improvement in terms of performance, functionality, complexity, costs.

Qualification & Experience:
Bachelor/Master Degree in Computer Science, Computer Engineering, Information Technology. Experience with Mainframe environment (at least 3 years).

PRIMARY Skills
Good knowledge of Mainframe infrastructure/operating system in general: z/OS, JES2, TSO, ISPF, SDSF, JCL. Basic knowledge of Transactional subsystems: CICS, IMS/DC. Database: DB2, IMS/DB. Security systems: RACF. Monitors: e.g Mainview. Languages: COBOL, PL/I, REXX, CLIST. Storage: SMS, HSM, ... Printers: VPS, IPS. Output management: RMDS, BETA. File transfer: NVFTP, FTP, sftp. Non Mainframe knowledge like Google Suite. Advanced level of English.


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