IT Service Delivery Manager
3 days ago
Employed at Nexthire, you will assume the role of the IT Service Delivery Manager, overseeing the delivery of IT services to meet organizational needs. This position demands a professional with a strong understanding of IT infrastructure and service management principles. Key responsibilities will involve managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.
Key Responsibilities:
Service Management:
- Ensure IT services meet business requirements and service level agreements.
- Develop and implement service delivery standards and processes.
- Monitor and report on the performance of IT services, addressing any deviations from service standards.
Customer Relationship Management:
- Maintain strong relationships with clients to understand their needs.
- Handle customer complaints and issues related to IT services.
- Ensure customer satisfaction through effective communication and service delivery.
Incident and Problem Management:
- Manage and resolve critical incidents and service requests.
- Act as the first escalation point for support calls and service requests.
- Coordinate with other IT teams to ensure seamless service delivery.
Vendor and Contract Management:
- Manage relationships with vendors and suppliers, negotiating contracts for IT services.
- Ensure all IT services comply with relevant laws, regulations, and company policies.
Continuous Improvement:
- Identify opportunities for improvement in the delivery of IT services and implement changes as needed.
- Stay updated with the latest IT trends and technologies to enhance service delivery.
Team Leadership:
- Lead and manage a team of IT professionals to ensure effective service delivery.
- Provide guidance and support to team members, fostering a collaborative work environment.
Nexthire is a leading IT consulting and services company, specializing in delivering cutting-edge technology solutions to global clients. With a strong focus on IT infrastructure, Nexthire helps businesses achieve operational excellence through innovative solutions, exceptional service delivery, and a customer-centric approach.
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