IT Service Delivery Manager

3 days ago


Bengaluru, Karnataka, India Nexthire Full time

Employed at Nexthire, you will assume the role of the IT Service Delivery Manager, overseeing the delivery of IT services to meet organizational needs. This position demands a professional with a strong understanding of IT infrastructure and service management principles. Key responsibilities will involve managing IT service delivery processes, maintaining high service standards, and ensuring customer satisfaction.

Key Responsibilities:

Service Management:

  • Ensure IT services meet business requirements and service level agreements.
  • Develop and implement service delivery standards and processes.
  • Monitor and report on the performance of IT services, addressing any deviations from service standards.

Customer Relationship Management:

  • Maintain strong relationships with clients to understand their needs.
  • Handle customer complaints and issues related to IT services.
  • Ensure customer satisfaction through effective communication and service delivery.

Incident and Problem Management:

  • Manage and resolve critical incidents and service requests.
  • Act as the first escalation point for support calls and service requests.
  • Coordinate with other IT teams to ensure seamless service delivery.

Vendor and Contract Management:

  • Manage relationships with vendors and suppliers, negotiating contracts for IT services.
  • Ensure all IT services comply with relevant laws, regulations, and company policies.

Continuous Improvement:

  • Identify opportunities for improvement in the delivery of IT services and implement changes as needed.
  • Stay updated with the latest IT trends and technologies to enhance service delivery.

Team Leadership:

  • Lead and manage a team of IT professionals to ensure effective service delivery.
  • Provide guidance and support to team members, fostering a collaborative work environment.

Nexthire is a leading IT consulting and services company, specializing in delivering cutting-edge technology solutions to global clients. With a strong focus on IT infrastructure, Nexthire helps businesses achieve operational excellence through innovative solutions, exceptional service delivery, and a customer-centric approach.



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