Service Delivery Lead

4 weeks ago


Bengaluru, Karnataka, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, partnering with the Aditya Birla Group and Vodafone Group. We are committed to delivering delightful customer experiences and contributing to a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

We are proud to be an equal opportunity employer, committed to a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. Our goal is to build and maintain a diverse workforce that reflects our Values of Passion, Boldness, Trust, Speed, and Digital.

The Service Delivery Lead will be responsible for the delivery of Fixed Line Services Onnet and Offnet, ensuring timely completion of projects and managing customer delivery lifecycle. Key accountabilities include revenue realization, improving link delivery experience, and ensuring compliance with Group Engagement and CRFS standards.

Core threshold competencies, knowledge, and experience required include a minimum of 15+ years in customer front-ending for Enterprise last-mile deliveries, PMP certification, and knowledge of IP (CCNA certification is an advantage). The ideal candidate will have experience in front-ending with customers and a strong understanding of the Technology function.

Key performance indicators include engaging with customers for delivery of fixed line links, connected location/soft upgrade delivery, fiber not connected delivery, UBR pole delivery, UBR tower delivery, and OFFNET delivery.


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