Service Delivery Manager

2 weeks ago


Bengaluru, Karnataka, India Société Générale Assurances Full time

Service Delivery Manager

We are seeking a skilled Service Delivery Manager to lead our IT service operations team.

Key Responsibilities

  • Lead ITIL processes in Database Reliability Engineering
  • Manage service levels, quality, and client expectations
  • Develop and drive client relations and satisfaction
  • Define and manage service roadmaps for clients

Requirements

  • Strong communication and problem-solving skills
  • Experience in infrastructure services and database services
  • Cloud-based AaS platform experience
  • Agile practices knowledge and experience


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