Service Delivery Manager
3 weeks ago
Service Delivery Role at KBros Aristo Pvt Ltd
As a Service Delivery Manager, you will be responsible for coordinating service engineer schedules, assigning tasks, and dispatching engineers to customer sites. This role involves managing work orders, ensuring accurate documentation, and tracking progress.
Key Responsibilities:
- Develop and implement efficient scheduling and dispatch systems to ensure timely service delivery.
- Manage work orders, including assigning tasks, tracking progress, and ensuring accurate documentation.
- Provide technical support and guidance to service engineers as needed.
- Monitor and ensure quality standards are met, addressing any issues or defects.
- Manage spare parts and inventory, ensuring adequate stock levels.
- Generate reports and analyze data to improve service efficiency and customer satisfaction.
- Supervise and mentor service engineers, conducting performance evaluations and training.
- Identify areas for process optimization and implement changes to enhance service delivery.
- Manage warranty claims, processing and tracking warranty-related repairs and maintenance.
- Ensure adherence to safety protocols, industry regulations, and company policies.
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IT Service Delivery Manager
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Service Delivery Manager
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IT Service Delivery Manager
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Service Delivery Manager
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IT Service Delivery Manager
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4 weeks ago
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IT Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Manager
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