Service Delivery Lead

2 days ago


Bengaluru, Karnataka, India airbus Full time
Service Delivery Leader Job Description

About the Role:

The Service Delivery Leader will be responsible for managing the delivery of services from the Service Provider according to the SLAs. This includes managing supplier contracts, tracking and reporting on KPIs, managing finance and budget topics, and acting as an interface between Application/developer and Mainframe infrastructure.

Key Responsibilities:

• Manage supplier contracts and ensure quality and performance of service delivery
• Track and report on KPIs to ensure efficient service delivery
• Manage finance and budget topics to ensure effective resource allocation
• Act as interface between Application/developer and Mainframe infrastructure to ensure seamless communication
• Analyze impact of changes to the service and coordinate changes between Application and Mainframe infrastructure teams
• Review and challenge application requests/needs to ensure alignment with business objectives
• Investigate and manage incidents to minimize downtime and ensure business continuity
• Manage internal projects and support on IM projects to drive business growth and innovation
• Perform continuous improvement in terms of performance, functionality, complexity, and costs to ensure optimal service delivery
• Support business and IM functions to ensure alignment with business objectives
• Support on security topics to ensure compliance with regulatory requirements

Requirements:

  • Good knowledge of Mainframe infrastructure/operating system in general: z/OS, JES2, TSO, ISPF, SDSF, JCL
  • Basic knowledge of Transactional subsystems: CICS, IMS/DC
  • Database: DB2, IMS/DB
  • Security systems: RACF
  • Monitors: e.g. Mainview
  • Languages: COBOL, PL/I, REXX, CLIST
  • Storage: SMS, HSM, ...
  • Printers: VPS, IPS
  • Output management: RMDS, BETA
  • File transfer: NVFTP, FTP, sftp
  • Non-Mainframe knowledge like Google Suite

Preferred Qualifications:

  • French and/or German knowledge will be an added advantage
  • Knowledge of other Mainframe tools like: DFSORT, SYNCSORT, FileAID IMS, JAVA, FOCUS, LIBRARIAN, Schedulers (e.g. CA7, Control-M, PCC, TWS,)
  • Agile Project Management

About Airbus:

Airbus is a leading aerospace company that designs, manufactures, and delivers commercial aircraft, as well as military aircraft and space systems. We are committed to sustainability and innovation, and we are looking for talented individuals to join our team to drive business growth and innovation.


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